Miami Dade Real Estate Scoop

Yesterday I posted about the thanks I received from my sellers when their short sale finally closed. 

Today I wanted to share the letter I sent the bank regarding the assigned loss mitigator.

We are always so quick to point out flaws.  But it's much harder to make time for showing our appreciation. 

Today I made time for such a thing.  I believe that when I live my life being grateful for the good that happens, I live a better life.

I also think that those who do a job well, should be told, not just paid.  And sometimes, their bosses should be told too.

Here is the email I sent to the bank today:

Dear Mr. XYZ,  

I am writing to congratulate you on your employee, Emily ABC.  I believe she is a tremendous asset to your department and the entire ABC Bank organization.  

I have had the pleasure of working with Emily for the last 3 months.  We worked together on the Mr. Seller loan, address 1234 NE 56th Drive, Miami, FL 12345  I was the listing agent for this short sale.  

Prior to working with Emily, ABC Bank had me working with many different Loss Mitigators.  I was never able to accomplish anything with any of them as most of my calls and emails went unreturned.  Getting just the slightest bit of information, such as confirming that a document we had submitted had been received required the biggest of efforts and repeated attempts.  It seems easy enough to tell someone that a paper was received, but when I tried to do it, I got nowhere.  

Then along came Emily.  She was friendly, polite, courteous and above all else, helpful and professional.  If I called and left Emily a message, I could bet my bottom dollar that she would respond within hours.  But usually, this wasn't even necessary as she picked up the phone most of the time!   

If I emailed Emily, she got back to me with a prompt response.  I am sure this kept each of us more productive than having to chase the other down.  

There were times when you needed something and Emily would call me for it.  This simple courtesy is almost unheard of in all my other short sale negotiations.  I have never had a bank call me to tell me they need something.  They usually wait until I call, track the LM down and then they bring it up.  It certainly makes no sense to work this way, but that is what I am experiencing.  

The bottom line is that it was a sheer pleasure working with Emily on this transaction.  I wish all my transactions were handled so expeditiously and almost stress free.   She deserves acknowledgement for a job extremely well done and you for having such a fine employee on your team. 

Kudos to you both.  

Sincerely,

Maggie Dokic